In a February 8, 2010 post on their Engineering Windows 7 Blog, Microsoft answers recent complaints about battery problems in laptops upgraded from Windows XP or Vista to Windows 7. (Covered in an MWD post from last week.) First and foremost, the post is clear in communicating Microsoft’s efforts in contacting customers in 20 separate instances. According to them, it was determined in each and every instance that the problem is, indeed, the battery. To this end, Microsoft points out that Windows 7 contains a never before seen feature that, in addition to identifying the percentage of charge remaining, also measures battery life. Since it wasn’t included in previous versions, users may be unaccustomed to the notification. In support of their position, the blog post included the following statement:

“To the very best of the collective ecosystem knowledge, Windows 7 is correctly warning batteries that are in fact failing and Windows 7 is neither incorrectly reporting on battery status nor in any way whatsoever causing batteries to reach this state. In every case we have been able to identify the battery being reported on was in fact in need of recommended replacement.” – Microsoft’s Engineering Windows 7 Blog

Read More…. »Microsoft Says the Problem is You(r Laptop)