T-Mobile announced today that they Won J.D Power 2009 Highest Ranking Customer Service Award among other carriers. As T-Mobile customer I must say that is so true. I have been with Verizon, Sprint, US Cellular and none of the carriers could compete with friendlines, support and WAIT TIME with T-Mobile.I have never waited longer than 2-3 minutes for customer service support, same thing for technical support for my G1 and Storm.
So I just want to congratulate to T-Mobile Team as they do deserve the Highest Ranking Customer Service Award!
T-Mobile ranks highest in customer satisfaction among major wireless carrier-owned retail stores with a score of 729, performing well in all four factors that drive satisfaction. Alltel (721) and Verizon Wireless (714) follow T-Mobile in the rankings.
The study finds that overall satisfaction with the retail sales process decreases dramatically when certain key activities are not performed by sales staff. For instance, satisfaction is 139 index points lower when a salesperson fails to offer to explain how to operate a phone, which is particularly important among smartphone users and customers who purchase feature-rich handsets. Additionally, smartphone owners who visit retail stores report spending more than four additional minutes in the store during their most recent visit, compared with owners of traditional handsets.
